Longer Appointments: Should you require a longer appointment (i.e. for a Medical check-up, Medical report, Taxi Licence, Company Medical, Multiple problems, Surgical Procedures etc.) please advise reception staff when making your appointment.
Phone Calls: The practice doctors accept phone calls from regular patients in relation to current clinical matters. If the doctor is not immediately available, and the call is not urgent, a message will be taken by the receptionist for the doctor to return your call.
Preventive care: Medi7 is committed to ongoing preventive care. From time to time the clinic may issue you with reminder notices offering you preventative health services and follow-ups appropriate to your care. If you have any queries in relation to these services please discuss this with your doctor.
Patient Feedback: At Medi7 we strive to provide a high quality service. Should you have a concern regarding any aspect of your care please discuss this with your doctor or the practice supervisor. We believe that all concerns are best dealt with within the practice. However, in the event the matter cannot be resolved you may elect to contact the Health Services Commissioner, 510 Bourke St Melbourne 8601 5200.
Management of Your Personal Health Information: Your medical record is a confidential document, which is stored in a secure environment both in paper and electronic format. Access is only available to authorised members of staff and doctors.
Access to Patient Records: The practice prides itself upon its ability to secure records and maintain your medical record. Access to your record will be made available in compliance with all Current State & Federal laws. Please enquire at reception for a copy of our privacy policy.
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Longer Appointments: Should you require a longer appointment (i.e. for a Medical check-up, Medical report, Taxi Licence, Company Medical, Multiple problems, Surgical Procedures etc.) please advise reception staff when making your appointment.